Get in Touch — We're Here to Help
Whether you have a question before you apply, need help with an existing application, or just want to understand your options better — we're available and genuinely happy to help.
Contact Our Team
Additional Contact Options
Email Support
support@ccfd.ca — we respond to all inquiries within one business day, typically much faster during business hours.
Response Time
Monday to Friday, 9am – 6pm ET. Emails received outside these hours are answered the next business morning.
Note about active loans: For questions about an existing loan — repayment, extensions, or disputes — please contact your lender directly. CCFD is a referral service and cannot access or modify individual loan accounts on your behalf.
If you're struggling financially: CCFD encourages anyone experiencing serious financial difficulty to contact the Credit Counselling Society (1-888-527-8999) or another non-profit credit counsellor for free, confidential guidance.